Modules
Customer Satisfaction Survey Module
Automate satisfaction surveys, capture honest feedback at the right moment, and turn customer responses into actionable insights, all without manual effort.
Main Features
Tansform the way you understand your customers.
Fully Automated
Surveys are triggered automatically when a car is returned. Your customers receive a timely email while the experience is still fresh; no manual follow-up is needed.
Fully Customizable
Start with 4 core questions built for reporting, then add your own. Choose between static lists and 1–5 rating scales. Reorder, mark as mandatory, and configure per language.
Multi-language
Serve global customers without extra effort. Questions, labels, and descriptors are fully parameterized per language, consistent data, in every market.
Booking-level Ratings
Star ratings appear directly alongside booking statuses, giving your front-desk and operations teams immediate customer context, right where they work.
Turn Feedback into Growth
Collecting feedback is just the beginning. Based on whether a response is positive or negative, Rently triggers a tailored follow-up email automatically.
Delight your happiest customers into leaving online reviews. Reach out to dissatisfied ones before they go elsewhere. Every response becomes an opportunity, handled without lifting a finger.
Complete Customer Feedback Solution for Car Rentals
Custom Thresholds
Define what counts as positive or negative feedback. Set your own score ranges and let Rently color-code results for instant clarity.
Automated Follow-ups
Send different email responses based on score outcome. Turn positive reviews into referrals. Turn negative ones into service recovery opportunities.
Car-level Reports
Identify which units consistently delight or disappoint. Use data to inform maintenance decisions, fleet rotation, and customer-facing descriptions.
Category Analytics
Understand how entire fleet segments are perceived. Spot patterns across vehicle types to make smarter acquisition and pricing decisions.
Frequent Passenger Tracking
Monitor satisfaction averages for repeat clients across their booking history. Build loyalty programs grounded in real performance data.
Schedule a Live Demo
Discover how the Customer Satisfaction Survey Module can transform the way you understand your customers.