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When one of your customers rents a car, there’s always a chance of an incident, whether it’s a car crash, theft, or damage caused by a natural disaster. Even a minor accident can happen, like a parking lot bump caused by a third party at the rental facility. Managing these situations quickly and effectively can make all the difference.
That’s why Rently is introducing a new feature to handle the entire lifecycle of an incident directly from your favorite RMS system. This feature is packed with tools designed to simplify your operations and improve your customers' experience.
With this feature, you can link every incident to the original reservation of the affected vehicle. This allows you to quickly identify which customer and car are involved, keeping everything organized. Additionally, you can access the car’s incident history, including the total costs of past repairs.
Having this centralized information eliminates confusion and errors while saving your team time by removing the need to search for dispersed data across multiple systems.
This feature allows you to add and customize incident types, detail the items involved, and include the repair or replacement costs for each. You can also log the date and time of the accident, enter the details of any third parties involved, and link the insurance company responsible for the repairs.
This way, users can control expenses and generate more accurate financial reports. It also ensures transparency regarding responsibilities and enables detailed monitoring of the vehicle's repair process.
The incident management feature also lets you send automatic notifications to customers about the incident's status, whether it’s to inform them about the incident closure, costs, or the end of the process. All these notification emails are editable so you can adapt them to match your rental company's tone.
Keeping your customers informed reduces uncertainty and enhances their perception of your company as a professional and reliable service.
In case the client requires a replacement vehicle due to an incident in a previous reservation, you can link it to the incident. The traceability and centralization of this information significantly enhance the client experience, strengthening their trust in your service.
This new module doesn’t just record incidents; it’s designed to help track them. You can store insurance company details in your system, including coverage amount, claim numbers, dates, and follow-ups, among other details.
Additionally, once the incident is resolved, you can log payments made by the customer or the insurance company. This provides a complete record of payments and responsible parties, ensuring clear financial control.
Incidents management feature also lets you assign a team member as the incident manager to ensure proper follow-up, with automatic notifications of their responsibility. You can quickly view the status of each case, filtering by date, manager, and other details.
Lastly, you can create invoices associated with the incident, record payments, and update the incident’s status while reviewing uploaded files, sent notifications, and the incident’s change history.
If you’re already a Rently customer, contact your sales representative to activate it today!
If you haven’t yet transformed the way you manage your rental business, discover how Rently can make a difference in your business. Request a demo today!